Privacy Policy

It is information related to an individual that allows for their identification.

How Do We Collect Your Personal Information?

We collect your personal information directly from you, especially when you communicate with us by phone or in person at our office, through secure email, or when using our website (client portal).

What Types of Personal Information Do We Collect and Why?

We collect and use your personal information to fulfill the mission you entrusted to us: your name, date of birth, home address, health insurance number, phone number, etc., particularly for:

• Communicating with you;
• Providing you with the usual services and activities of our organization;
• Offering useful information and content to you and promoting our services and activities.

We only collect personal information that is necessary for the intended purposes.

Personal information is also confidential and cannot be disclosed without the authorization of the concerned individual, as per the Privacy Act, Law 25, and the Electronic Documents Act, S.C. 2000, c. 5. And the Civil Code of Quebec 1991, c. 64a. 35 to 40.

Secure Management and Storage of Personal Information:

Personal information is sensitive data that must be handled with care to ensure confidentiality and security.

These pieces of information can be stored in several ways:

1 Data Center (Database): Some information is stored in a secure data center (Amilia Platform) for the purpose of registering for our services and regular activities. These facilities provide advanced protection against theft, fire, and are monitored 24/7, equipped with state-of-the-art physical and digital security systems.

2 Offices: Information may also be kept in our offices, in locked filing cabinets. Only authorized personnel have access to these cabinets.

3 Internal Servers: Finally, some information may be stored on our internal servers. These servers are protected by firewalls and other computer security measures. In all cases, access to your personal information is strictly limited to personnel who need it to perform their tasks. All individuals with access to this information are trained to handle it securely and confidentially.

Please note that specific practices may vary based on local laws and company policies.

The security measures we employ, always striving to earn your trust, involve implementing generally recognized security standards in the field to protect your personal information throughout the period we have it in our possession. When deciding on the measures to apply, we ensure they are reasonable, taking into account certain factors, including the sensitivity of the personal information in question and the context of its use.

The security measures we take fall into three main categories:

Technological Security Measures Examples: firewalls, management of access privileges to information, antivirus.

Physical Security Measures Examples: locking filing cabinets and restricting access to premises.

Organizational Security Measures Examples: policies, procedures, training, and awareness in information security, identification and authentication procedures when communicating through our secure electronic services like Amilia Client, electronic signature, and secure email.

We periodically review these security measures to ensure they are well-applied, still fully effective, and suitable given the evolution of our systems and information technologies.

Access to personal information about you will be limited to only those employees who need this information to provide you with services.

Personal information will only be used or disclosed for the purposes for which it was collected with the consent of those concerned.

However, despite these measures, all disclosures, communications, or broadcasts of information over the Internet or elsewhere involve risks. Thus, despite all the security measures we employ to minimize the occurrence of such incidents, we cannot certify that our systems will be free from errors, vulnerabilities, and completely impervious to interceptions, thefts, or unauthorized disclosures or breaches of confidentiality in any form.

Finally, it is essential that you maintain the confidentiality of your identification data, access codes, and passwords.

We cannot be held responsible for unauthorized use of these.

Our practice regarding the communication of personal information, retention, and destruction.

Every client must be informed of any collection, use, or disclosure of information concerning them and consent to it. In certain situations, applicable legislation allows us to collect, use, or disclose personal information about our clients without having obtained the client's prior consent, notably:

If personal information is required for the enforcement of a law, by order of a court or a body having the power to compel disclosure.

We retain the personal information we collect from you when our business is ongoing and when we need to do so, for example, to provide you with a service you have requested or for an activity for which you have registered.

Personal information that is no longer needed to achieve the identified purposes will be destroyed, deleted, or made anonymous.

Your rights regarding your personal information: any client who requests it from the person responsible for the personal information policy can know the existence of personal information concerning them, how it is used, and whether it has been communicated to third parties. The client can also view them and contest the accuracy and completeness of the information, and if necessary, have it corrected.

If you have questions or believe that personal information about you has been compromised by us, please contact the person responsible for personal information protection: Data and Computer Entry Manager:

Pietro BOZZO

General Manager

Maison de la famille de Saint-Léonard

Montreal, Quebec H1P 2V5

(514) 852-6161 ext. 23

[email protected] 929-2741